Privacy Policy

1. Introduction

MAATKA ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use www.maatka.com ("Platform").

By using MAATKA, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you join MAATKA, you voluntarily provide us with the following information:

• Full Name: Used for membership records and invoice generation
• Email Address: Used for communication, confirmations, and invoice delivery
• Mobile Number: Used for account verification and payment processing
• Address: Used for records and potential future communications

2.2 Payment Information

Payment data is collected and processed by our payment gateway partner, Razorpay. We do not store your complete card details, CVV, or banking passwords on our servers.

We only retain transaction IDs, payment status, and order information for record-keeping.

2.3 Automatically Collected Information

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, referral sources
• IP Address: For security and fraud prevention
• Cookies: Small data files for improving user experience

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Core Platform Functions

• Processing your membership contribution
• Crediting your membership benefits (KRYTA Credits, Sudarshana Coin, Legacy ID)
• Generating and sending your invoice
• Sending confirmation emails
• Maintaining membership records

3.2 Communication

• Sending transactional emails (payment confirmations, invoices)
• Responding to your inquiries and support requests
• Sending important platform updates (only when necessary)

3.3 Platform Improvement

• Analyzing user behavior to improve user experience
• Identifying and fixing technical issues
• Enhancing security measures

3.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and preventing fraud
• Enforcing our Terms & Conditions

4. How We Protect Your Information

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Secure Storage: Personal data is stored in encrypted databases
• Access Controls: Only authorized personnel have access to user data
• Regular Backups: Data is regularly backed up to prevent loss
• Security Audits: Regular security assessments and updates
• Payment Security: PCI DSS compliant payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Information Sharing & Disclosure

5.1 We DO NOT Sell Your Data

MAATKA does not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Limited Sharing

We may share your information only in the following circumstances:

• Payment Processing: With Razorpay for processing payments (they have their own privacy policy)
• Email Service: With email service providers to send transactional emails
• Legal Requirements: When required by law, court order, or governmental authority
• Platform Protection: To prevent fraud, abuse, or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change.

6. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your membership and provide benefits
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our terms
• Maintain financial and tax records

If you request deletion of your data, we will delete or anonymize it unless we are legally required to retain it.

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal data we hold about you.

7.2 Right to Correction

You can request correction of inaccurate or incomplete data.

7.3 Right to Deletion

You can request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Withdraw Consent

You can withdraw consent for data processing where consent was the basis for processing.

7.5 Right to Data Portability

You can request your data in a portable format.

To exercise these rights, contact us at: support@maatka.com

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience.

8.2 How We Use Cookies

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how users interact with the platform
• Security Cookies: Help identify and prevent security risks

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites (such as payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

MAATKA is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor, we will delete it immediately.

If you believe a minor has provided us with personal information, please contact us at support@maatka.com.

11. International Data Transfers

Your information is primarily stored on servers located in India. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of MAATKA after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@maatka.com

Platform: www.maatka.com

We will respond to all legitimate requests within a reasonable timeframe.

14. Consent

By using MAATKA, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.